Getting Started with the Call Flow Editor
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The Call Flow Editor is an additional software module for AskoziaPBX. In this chapter, we assume that you already have the Call Flow Editor. Information about purchasing the Call Flow Editor can be found on the Askozia web pages.
A call flow is a road map to how calls will be handled from the moment they enter the phone system to the end of the call. Call flows can be used to handle even the most complex call scenarios and enable great customer care. The following video introduces the Call Flow Editor and shows both easy examples and more complex scenarios.
This chapter shows how to create a call flow and explains basic concepts and navigation within the Call Flow Editor's interface. Examples of use can be found in the Templates chapter. A complete list of modules with detailed descriptions is given in the Modules chapter.
Creating a new call flow
Within the AskoziaPBX web interface, the Call Flow Editor is accessible by clicking on Call Flow Editor under Dialplan. It shows an overview of all call flows already created and allows adding, accessing, editing and deleting call flows.
Click on to set up a new call flow. By clicking on , an already existing call flow can be duplicated and the duplicate's settings can be specified. Click on to edit the settings of a call flow. Clicking on deletes the specific call flow.
Define the Number the call flow should be reachable at and a Name. A Description can be entered for your reference. Further options regarding the call flow's availability are Public Access, Night Switch Exception and Phone Book Exception as shown above.
To finish the configuration and go back to the overview, click on Save
First steps within the Call Flow Editor
This section gives a first overview of the Call Flow Editor's user interface. The upper menu bar offers basic actions like Save and Exit. Each Call Flow has to be saved before it can be used and before changes take effect. Exit leads back to the call flow overview in the AskoziaPBX web interface. Clicking on Check validates the call flow and points out if a module is missing input or is not connected to the the call flow.
Call flows can be exported and imported. This way, a call flow can be used on several systems without being recreated every time. Additionally, the Call Flow Editor brings along a variety of Templates providing examples for a quick start.
The Basic Mode shows the most important modules required for basic call handling as well as basic playback and IVR modules. Switching to Advanced Mode provides additional modules, e.g. for call recording, language selection and implementing conditions. The modules can be chosen from the categories Basic, Playback, Call Flow, Record and Complex. The active mode and module category are highlighted with a blue background.
Some modules allow further configuration by clicking on . The Modules chapter provides a complete list of modules.
Activating Auto wire automatically connects modules by dragging a module over the other module's output label. If active, Auto wire is highlighted with a blue background. To disconnect two modules, move the mouse over either the output or the input label and click on .
The Basic call handling template provides a first example of use.